Customer Service Executive, Business Development

* Drive exceptional customer experiences by responding to inquiries and resolving issues via phone, email, and live chat. * Deliver personalized product information, including details, availability, and pricing, to meet customer needs. * Architect seamless returns, exchanges, and refunds, ensuring adherence to company policies and customer satisfaction. * Lead complaint resolution efforts, leveraging problem-solving skills to address product or service issues. * Manage accurate records of customer interactions and transactions, ensuring data integrity and compliance. * Foster cross-functional collaboration with sales, inventory, and logistics teams to resolve customer issues efficiently. * Process and fulfill customer orders, providing timely tracking and delivery updates. * Offer tailored product recommendations, leveraging customer preferences and shopping history. * Stay ahead of the curve with ongoing education on new products, trends, and company policies. * Initiate proactive follow-ups to gauge customer satisfaction and identify areas for improvement. * Amplify promotional campaigns and product launches by engaging customers, sharing product expertise, and driving sales.