Nazia Rahman
Senior Operations Executive
Professional Summary
Operations executive with 6+ years of experience improving service delivery, stakeholder reporting, and team coordination across high-volume business functions. Known for translating process gaps into measurable workflow improvements and dependable execution across cross-functional teams.
Professional Experience
Senior Operations Executive
Mar 2022 - PresentLead daily operations reporting, process documentation, and coordination across customer support and field teams.
- Reduced weekly reporting turnaround from 2 days to same-day delivery
- Introduced SLA tracking that improved issue closure rate by 24%
- Managed cross-functional coordination for a 20+ member operations team
- Implemented workflow automation saving 15 hours per week
Operations Officer
Jan 2019 - Feb 2022Maintained operational dashboards, vendor communication, and service coordination for nationwide delivery support.
- Prepared KPI summaries for management reviews and monthly audits
- Improved document accuracy by standardizing intake and reconciliation steps
- Coordinated with 15+ vendors across the country
Junior Operations Associate
Jun 2017 - Dec 2018Supported daily operations and administrative tasks for logistics coordination team.
- Assisted in processing 200+ daily delivery orders
- Maintained accurate records in company ERP database
Projects
Operations SLA Dashboard
May 2023 - Sep 2023Centralized service-status dashboard allowing managers to prioritize aging cases and allocate workload faster.
Vendor Management System
Jan 2022 - Aug 2022Led implementation of a vendor management system to streamline onboarding and performance tracking.
Education
BBA in Management
HSC in Business Studies
Core Competencies
Certifications
Languages
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