Officer, Customer Services (Receptionist role)

* Spearhead reception operations, ensuring seamless customer experiences at the service center. * Architect and maintain accurate job cards within the software system, streamlining workflow efficiency. * Drive online engagement through Facebook Live sessions, strategically managing the Facebook page and other digital platforms. * Deliver exceptional customer support, responding to phone calls, resolving queries, and providing timely service-related assistance. * Capture and analyze customer feedback, leveraging insights to inform data-driven decisions and enhance overall customer satisfaction.