Technical Support Executive

* Spearhead technical troubleshooting, analyzing system logs, and configuring routing and database backups to ensure seamless operations. * Architect innovative solutions to complex technical problems, prioritizing customer satisfaction and delivering tailored support. * Drive customer-centric issue resolution, capturing and addressing complaints related to technical issues, apps, and software requirements. * Leverage expertise in cybersecurity, including firewalls, database security, access control, and surveillance systems, to safeguard infrastructure. * Ensure the optimal performance and high availability of web and mobile applications, adhering to Service Level Agreements (SLAs) and maintaining compliance. * Conduct thorough root cause analyses, dissecting application logs, database queries, and code to identify and resolve bugs, enhancing overall system reliability.