Executive, Customer Service (Male, Female Both)

* Spearhead customer relationships by managing bulk orders from receipt to payment completion, ensuring seamless execution and timely delivery. * Drive new product development by collaborating with customers, overseeing the process from initial request to technical file sign-off, and delivering high-quality solutions. * Expedite customer sampling requests, ensuring prompt turnaround and exceptional service. * Architect and maintain accurate customer pricing in the ERP system, leveraging data to inform quotation and price negotiation strategies. * Negotiate prices with customers, balancing business objectives with customer needs to drive mutually beneficial agreements. * Provide expert support to resolve customer quality issues, fostering trust and loyalty through effective problem-solving. * Foster strong customer relationships through regular visits, building rapport, and identifying opportunities to grow business partnerships. * Develop and grow with the company, with a clear career path to Senior Executive within two years, contingent on outstanding performance. * Collaborate with international teams, including China HQ, to leverage global expertise, share best practices, and drive business success.