Lead daily operations reporting, process documentation, and coordination across customer support and field teams.

• Reduced weekly reporting turnaround from 2 days to same-day delivery
• Introduced SLA tracking that improved issue closure rate by 24%
• Managed cross-functional coordination for a 20+ member operations team
• Implemented workflow automation saving 15 hours per week

Maintained operational dashboards, vendor communication, and service coordination for nationwide delivery support.

• Prepared KPI summaries for management reviews and monthly audits
• Improved document accuracy by standardizing intake and reconciliation steps
• Coordinated with 15+ vendors across the country

Supported daily operations and administrative tasks for logistics coordination team.

• Assisted in processing 200+ daily delivery orders
• Maintained accurate records in company ERP database

Centralized service-status dashboard allowing managers to prioritize aging cases and allocate workload faster.

Led implementation of a vendor management system to streamline onboarding and performance tracking.