Customer Support Engineer - ISP

• Deliver exceptional customer experiences through multi-channel support, including phone, email, remote access, and on-site visits • Architect and optimize network infrastructure by configuring, troubleshooting, and maintaining routers, switches, firewalls, and Wi-Fi devices • Foster collaborative relationships with clients and colleagues through clear, timely, and effective communication • Drive process efficiency by maintaining accurate documentation and generating comprehensive reports • Champion company standards by adhering to and promoting established rules, policies, and operational procedures